I sent my dog to pet hotel (MAPS at Taman Melawati, KL and they have branch in Kota Kemuning, Shah Alam) during CNY holiday for 1 week. When I came back to collect the dog, I only saw its body. The pet shop foreign worker claimed that my dog was infected with Parvo virus from their shop but I do not know how true it is as my dog is vaccinated every year. I did not receive any calls from them when the dog was sick and even after it is dead. I could have rushed back to see him if those pet shop guy have contacted me. Now I demand for an appology and wish to claim back my RM50 deposit, which was paid for taking care of my dog but the staff said they are not giving me back and I still did not receive any apologies from them. The dogs are being taken care by foreign workers and the lady boss will only be there sometimes. After the incident, the foreign staff told me that he cannot do anything and if I want explanation, talk to the boss. However, I managed to speak to the boss through the phone once and told her that I would like to talk about it face to face the next day. However, she did not turn up and I have left my number but she did not call and has turned off her mobile and I have sent her sms and email but she did not reply. Nobody knows how the foreign workers have treated the dogs as the lady boss seems does not know the detail and verbally told me that those workers are dog lovers. There might be the next animal victim if I just close this matter like that. What can I do?